SmileBack

We know customer satisfaction is the #1-indicator of success for MSPs, and we're the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.

• Instant Feedback
• Get instant reviews and critical client comments by triggering one-click surveys at the close of every ticket and schedule recurring surveys to better understand customer loyalty
• Analysis + Reporting
• Easily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients
• Take Action
• Showcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues