IT Documentation Software for MSPs
IT documentation software stores runbooks, network diagrams, passwords, and per-client configurations so technicians can find what they need without asking. For MSPs, documentation tools must handle hundreds of clients, control who sees what, and integrate with your PSA and RMM. This page lists documentation platforms in the catalog, ranked by capability signals.
How we rank: Featured listings appear first, then ranking by integrations, API/MCP/CLI, and MSP fit. Data comes from the MSP Navigator catalog and vendor websites, not sponsorships.
How to choose documentation software
Multi-tenant structure
Each client's documentation should be isolated. Look for per-client workspaces, role-based access, and the ability to share specific articles with client contacts without exposing internal notes.
PSA and RMM integrations
Documentation linked to PSA tickets and RMM assets saves time. Some products sync assets automatically; others embed documentation links in your ticketing workflow.
Password and credential management
Many MSP documentation tools include password vaulting. If yours does not, you'll need a separate secrets manager. Check whether credentials are encrypted at rest and in transit.
Search and discoverability
Documentation nobody finds is documentation nobody uses. Test how the search handles typos, partial matches, and asset lookups before committing.
IT Documentation comparison
Featured listings appear first, then ranking by integrations, API/MCP/CLI, and MSP fit. Data comes from the MSP Navigator catalog and is updated as vendors are enriched.
| Product | Vendor | Company | Capabilities | PSA Integrations | MSP Usage |
|---|---|---|---|---|---|
1 Hudu IT documentation platform for MSPs that connects structured docs, assets, passwords, knowledge base, checklists and IPAM in one secure system. | Hudu | Small · 11-49 · since 2018 | Use internally | ||
2 CrushBank AI for MSP service desks that helps technicians resolve tickets faster and reduces escalations. | Crushbank | Small · 1-10 · since 2015 | — | ||
3 Odoo Knowledge Odoo Knowledge is an application for creating, organizing, and sharing internal company knowledge, helping teams collaborate and access information efficiently. | Odoo | Large · 5,000+ · since 2005 | — | Resell to clients | |
4 Solo HelpGhost Solo is an AI-powered knowledge management tool designed to help MSPs capture and utilize knowledge from tickets and KBs. | HelpGhost | Small · 1-10 · since 2023 | — | Use internally | |
5 Trainual Training software for documenting processes and delivering structured, repeatable employee training. | Trainual | Medium · 50-200 · since 2018 | — | Use internally | |
6 IT Glue SOC 2-compliant IT documentation platform for MSPs that captures every click to auto-generate step-by-step SOPs. | Kaseya | Large · 5,000+ · since 2000 | Use internally | ||
7 IT Glue: My Glue MSP portal to share IT documentation and passwords with end-users via password vault, checklists and Help Center SOPs. | Kaseya | Large · 5,000+ · since 2000 | — | Use or resell | |
| Junto Platforms Inc. | Small · 1-10 · since 2024 | — | Use internally | ||
9 SI Portal IT Portal business portals for MSPs and IT departments, built since 2007, with Autotask integration. | IT Portal | Small · 1-10 · since 2007 | Use internally | ||
10 SyncMonkey Let SyncMonkey store your important information in a secure and standardized format to help organically grow your business and control your clutter. SyncMonkey is a centralized document and informatio | Sherweb | Large · 1,001-5,000 · since 1998 | Use internally | ||
11 Passportal Cloud-based MSP privileged access management with a password manager and documentation manager for granular access and automated credential hygiene. | N-able | Large · 1,001-5,000 · since 2000 | Use or resell | ||
12 Knowledge Wiki Guru AI knowledge platform that replaces a company wiki and surfaces verified answers where people work. | Get Guru | Large · 1,001-5,000 · since 2013 | — | Resell to clients | |
13  Lexful Platform AI-native IT documentation platform for MSPs with assets, documents, and passwords connected on a knowledge graph. | Lexful | Small · 11-49 · since 2025 | — | Use internally | |
14 IT Glue: Network Glue Automatically documents network devices, Microsoft 365, Entra ID and AD users and groups, network diagrams and password rotation for IT Glue. | Kaseya | Large · 5,000+ · since 2000 | — | Use internally | |
| ITFlow | Small · 1-10 · since 2011 | — | Use internally | ||
16 HitWit Sales AI agent suite for MSPs to train reps, run demos and answer technical questions, resold under their own branding. | HitWit | Small · 1-10 · since 2023 | Resell to clients | ||
17 Automated Documentation Liongard automatically documents configuration changes, providing a historical record of IT environment configurations. | Liongard | Medium · 50-200 · since 2015 | — | Use internally | |
18 Capture Automatically creates documentation as you click through any process. Scribe captures your clicks and keystrokes to create a step-by-step guide, which can then be edited and shared. | Scribe | since 2019 | — | Use internally | |
19 IT Documentation IT documentation module in SuperOps for recording client assets, passwords and knowledge in one place. | SuperOps | Medium · 50-200 · since 2020 | — | Use internally | |
20 IT Glue AI SOP Generator Automatically captures every click, keystroke, and action to instantly generate error-free, step-by-step SOPs without any manual effort. | Kaseya | Large · 5,000+ · since 2000 | — | Use internally | |
| NetBox Labs | Medium · 50-200 · since 2023 | — | Resell to clients | ||
22 NetBox Enterprise Self-hosted, fully supported edition of NetBox for network and infrastructure management. | NetBox Labs | Medium · 50-200 · since 2023 | — | Use internally | |
23 Documentation ITBoost, now called Documentation, is an IT documentation software that consolidates separate IT documentation tools, centralizes documentation, integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards (formerly BrightGauge). It offers features like asset discovery, VoIP integrations, SOPs, and password management to improve service delivery and increase operational efficiency for MSPs. | ITBoost | Small · 1-10 · since 2016 | — | Use internally | |
| MSPwerks | Small · 1-10 · since 2018 | — | Use internally | ||
25 Invarosoft CX™️ White-labelled desktop helpdesk app and client portal for MSPs with live ticket visibility and secure messaging. | Invarosoft | Small · 1-10 · since 2017 | — | Use or resell | |
26 SOPwerks SOP tool for MSPs that helps owners get the business out of their head, align employees and clients, and measure performance with adherence. | MSPwerks | Small · 1-10 · since 2018 | — | Use internally | |
| Notion | Large · 5,000+ · since 2016 | — | Use internally | ||
28 XIA Configuration Documentation server scans on-premises, virtualised and cloud systems to produce branded IT documentation and audit reports. | Centrel | Small · 1-10 · since 2008 | — | Use internally | |
29 XIA Links Centrel tool for centrally managing desktop and Start menu shortcuts across Windows computers. | Centrel | Small · 1-10 · since 2008 | — | Resell to clients |
Frequently asked questions
What is IT documentation software?
IT documentation software is a knowledge base and configuration repository for IT teams. MSP-focused products store per-client runbooks, network info, credentials, and procedures, with access controls that keep client data separate.
How is documentation different from a wiki?
General wikis lack the structure MSPs need: per-client isolation, credential vaulting, asset syncing, and PSA integration. MSP documentation tools are built around the multi-tenant, client-service model.
Should documentation include passwords?
Most MSP documentation platforms include password vaulting with encryption, audit logs, and role-based access. If you keep passwords elsewhere, you'll need to maintain two systems and keep them in sync.
Can clients access their own documentation?
Some products support client portals or shared articles. This lets clients see their own passwords or procedures without exposing internal MSP notes. Check what access controls exist before sharing.
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